Petivity

Frequently Asked Questions | Petivity

FAQs

Frequently Asked Questions

The Petivity Smart Litterbox Monitor currently utilizes iOS. Download the free mobile app to your iOS smartphone and stay connected from wherever you are. An Android app is not available currently. For best results, use iOS 14 or later.

The monitor tracks multiple data points and uses deep learning to accurately track your cat’s (or cats’) weight, as well as the number of visits, waste type, and time of day. You can find this data within the Events tab and the Cats tab of the Petivity app. 

Petivity will track your cat’s litterbox behavior and weight each day to establish a meaningful baseline for your cat. If you have more than one cat, you’ll be asked to help the artificial intelligence system learn by labeling litterbox events within the app to help the system learn which cat is which. Petivity will develop a unique profile for each cat. Then, over time, the system will assess changes in each cat’s baseline weight and behavior to highlight changes that may be significant but not readily apparent. To ensure that Petivity is able to deliver the best possible insights, proper setup is essential. Be sure to follow the recommended guidelines for setting up your monitor.

You can choose from one of two options for powering your Petivity Smart Litterbox Monitor: use either 6 AA-size batteries (included) or the included wall charger and cord. Choose whichever is most convenient for you. Do not use the batteries and wall charger together. Within the Monitor tab of the Petivity app, you can see the battery life for each monitor or, if using the power cord, see if each monitor is properly plugged in.

If using the power cord:

• Please note that any use of a power cord carries risks such as cats or other animals chewing cables or equipment, electrical shock, and tripping hazards. If you’re using the power cord to power the monitor, check for any evidence that your cat or other pets have been chewing on the cord. If you see any evidence of chewing, we recommend switching to battery power.

• If using the power cord, please avoid high traffic areas to prevent tripping.

• To set up the monitor with the power cord, locate the power jack on the bottom of your monitor. Plug the power cord in and run the cord through one of the provided channels.

• If at any time you encounter any malfunction or other issue with a monitor, please immediately cease using the monitor and turn it off (if safely able to do so).

• Please do not use other power cords with Petivity except for the one provided. If you have issues, please contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

• If your cat is a cord-chewer, we suggest using batteries.

If using batteries:

• Please use Alkaline AA batteries only. Do not use rechargeable or lithium or other non-Alkaline batteries. Do not mix old and new batteries or batteries from different brands. Dispose of batteries in accordance with local guidelines.

• Please monitor condition of batteries and remove/replace if showing signs of decay or corrosion.

• Please follow the directions to ensure proper installation of battery door & screws. If not properly installed, Battery Compartment screws or door can pop out if dropped or damaged. Batteries and screws can become a choking hazard to animals and children. If Battery Compartment door is lost, misplaced or damaged, contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

• Please remove litterbox from the Petivity monitor before replacing batteries.

Although the monitor turns on automatically when plugged in or when operating on battery power, giving the button on the side a short, quick press will manually wake the device up. The button features an LED light that, depending on its appearance, indicates the status of the device. Learn more about what each light color means here. To check if your monitor is powered on, you can give the status button a short, quick press. It will begin blinking blue if powered correctly. Within the Monitor tab of the Petivity app, you can see the battery life for each monitor or, if using the power cord, see if each monitor is properly plugged in.

• Install the App. Before powering up your monitor, download the free mobile app, which will help guide you through the rest of the set-up process. Remember, you’ll need to have iOS 14 or higher to complete installation.

• Prepare for Set Up. Ensure that your phone is connected to your home Wi-Fi networks and Bluetooth is enabled. You can do this in the “Settings” menu of your phone. Have your home Wi-Fi password handy.

• Choose a Power Source. You have two options for powering your monitors. Use either the supplied power cord or six AA batteries. Choose whichever is most convenient for you. If using the power cord, find the power jack on the bottom of your monitor. Plug the power cord in and run the cord through one of the provided channels.

• Set Up Your Monitor and Profile in the App. Open the Petivity App and follow the set-up instructions to complete your monitor set up and create an account for your cat, or cats.

Once your monitor is powered on, it’s time to connect it to the internet. Turn on your monitor. The blue light should be flashing. If it’s not, give the button on the long side of the monitor a short, quick press. Make sure Bluetooth is active on your phone. Have your Wi-Fi password ready. Also, make sure your monitor is powered on (plugged into the wall or batteries inserted). If the blue light has stopped blinking, please give the button a short, quick press and it should start blinking again. Within the Petivity app, select your monitor from the list. Scan for your Wi-Fi network. Enter your Wi-Fi password (if applicable).

Petivity Smart Litterbox Monitor is designed to work with most litterboxes and litter pans. The exceptions are triangular-shaped or self-cleaning litterboxes or litterboxes larger than 16” x 21”.

• The monitor works best in an indoor, climate-controlled environment. Avoid using the monitor outdoors or in areas with high humidity, high heat, or direct sunlight. Where possible, we recommend not placing the unit on a surface that receives continuous sunlight.

• When placing the monitor in your home, ensure it is placed at least 1 inch away from all walls or other obstacles. Failure to provide adequate space may cause the monitor to get stuck on obstacles and interfere with data or readings. Placing the monitor next to high vibration items like a washer or dryer or in high traffic areas may affect the performance of the monitor.

• Avoid using litterboxes larger than 21” (length) x 16” (width). Using a larger box may cause the box to slip off the monitor when the cat is near or on the edge of the box.

• The monitor is designed to function best on a smooth, level, hard surface. The monitor should also work on a short pile carpeted surface but, where possible, we recommend the use of a smooth, level, hard surface. If using a mat or placing the monitor on carpeting, raise the adjustable feet to ensure the monitor is not touching the carpet, mat or other flooring surface. Uneven monitors may cause a disruption in data.

• The Petivity Smart Litterbox Monitor utilizes Wi-Fi and should be placed within reasonable range of a router.

• If at any time you encounter any malfunction or other issue with a monitor, please immediately cease using the monitor, turn it off (if safely able to do so) and contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page. 

• If using USB power, we recommend placing the monitor such that neither the monitor nor the cord presents a tripping hazard.

The monitor is designed to function best on a smooth, level, hard surface. If you’re using a mat or placing the monitor on carpeting, raise the adjustable feet to ensure the bottom of the monitor is not touching the carpet, mat or other flooring surface. If you use a litter mat, it is important to make sure all four feet are on the mat. Uneven monitors can cause a disruption in data. Also, check that your monitor is balanced. While your litterbox is off the monitor, press each corner of the monitor separately to test for a wobble. If you detect a wobble, this means your monitor is imbalanced. Use the adjustable feet to make small adjustments in the foot height until the monitor doesn’t wobble. (Turn the feet clockwise to extend, and counterclockwise to retract.) Place your litterbox on top. Make sure your device and litterbox have at least a one-inch clearance from wall, furniture or other objects.

Blue Light – Connect Monitor to App

You will see this light during the monitor set-up process. When prompted by the app, initiate Bluetooth pairing by quickly and gently pressing the button one time. The app will prompt you to wait for the blue light to start flashing before continuing with the next step of the set-up process. There may be a small delay (up to 20 seconds) before the blue light begins flashing, so wait before pressing the button again. Repeat with another quick, gentle press of the button if the blue light times out.


White Light – Trigger a Monitor Factory Reset

To trigger a factory reset of your monitor, hold the status button down for 10 seconds until a white light starts blinking. Note that this will remove the monitor from your Petivity app and you will no longer be able to see litterbox data for this monitor until you resync the monitor with the app. To resync the monitor, go to “Add or re-setup monitor” within the “Monitors” tab of the app and complete the setup steps again.


Green Light – Firmware Update

When a firmware update is available for your monitor, a quick, gentle button press will initiate the update. You will see a blue blinking light for 90 seconds, followed by a green light as the device updates, which can take 2-3 minutes. Please do not press the button again while the monitor is updating. When the update has successfully completed, you will see a blinking blue light again and your monitor is ready for use.


Red Light – WiFi Failure

A red light indicates that the monitor is no longer connected to WiFi. Check your router and 2.4ghz availability. Turn your WiFi on your phone off and on again. Once WiFi is available again, reconnect the monitor with a quick, gentle press of the status button. A blue light will begin blinking, indicating that you can now resync your monitor. To resync the monitor, go to “Add or re-setup monitor” within the “Monitors” tab of the app and complete the setup steps again. 

Yes, Petivity Smart Litterbox Monitor works with multiple cats. To differentiate between your cats, Petivity may need your help to train its AI (artificial intelligence). Through the first few weeks of use, you’ll be notified when a litterbox event needs more information from you. After confirming at least eight events per cat, the frequency of these prompts will decrease. Please note that the Petivity system’s performance has been validated in households that have no more than three cats. We cannot guarantee performance in households with more than three cats, and some aspects of the system, like the insight reports, will not be available. For more info on how Petivity works in multi-cat homes, read our guide on How Petivity Tracks Multiple Cats.

Your package will contain one monitor, a quick start guide, 6 AA batteries and a power cord.

Petivity Smart Litterbox Monitor tracks your cat’s activity and alerts you to changes. It is not intended to diagnose your cat. (Diagnosing your cat should be done by a veterinarian.) However, it is designed to learn your cat’s habits and alert you to behavioral changes that could be caused by underlying conditions. If you receive such an alert, contact your veterinarian.

The monitor tracks multiple data points and uses deep learning to accurately track your cat’s (or cats’) weight, as well as the number of visits, waste type, and time of day. You can find this data within the Events tab and the Cats tab of the Petivity app. 

Petivity will track your cat’s litterbox behavior and weight each day to establish a meaningful baseline for your cat. If you have more than one cat, you’ll be asked to help the artificial intelligence system learn by labeling litterbox events within the app to help the system learn which cat is which. Petivity will develop a unique profile for each cat. Then, over time, the system will assess changes in each cat’s baseline weight and behavior to highlight changes that may be significant but not readily apparent. To ensure that Petivity is able to deliver the best possible insights, proper setup is essential. Be sure to follow the recommended guidelines for setting up your monitor.

We recommend having one monitor per litterbox. This will ensure the data and insights the system provides are as accurate and complete as possible.

Yes, Petivity Smart Litterbox Monitor works with multiple cats. To differentiate between your cats, Petivity may need your help to train its AI (artificial intelligence). Through the first few weeks of use, you’ll be notified when a litterbox event needs more information from you. After confirming at least eight events, the frequency of these prompts will decrease. Please note that the Petivity system’s performance has been validated in households that have no more than three cats. We cannot guarantee performance in households with more than three cats, and some aspects of the system, like the insight reports, will not be available. For more info on how Petivity works in multi-cat homes, read our guide on How Petivity Tracks Multiple Cats.

No need for cats to wear anything. Petivity Smart Litterbox Monitor identifies cats using the data it collects.

Petivity Smart Litterbox Monitor will monitor all cats in the home that use a litterbox with a Petivity Smart Litterbox Monitor placed under it. The monitor will not be as effective when using with an indoor/outdoor cat since it can only monitor indoor activities.

The Petivity Smart Litterbox Monitor is approximately 19” (length) x 14” (width) x 2” (height). The monitor’s non-skid top will help hold the litterbox firmly in place. We recommend litter trays and boxes be no larger than 21” (length) x 16” (width) to avoid tipping and ensure accurate weight readings.

Although the monitor turns on automatically when plugged in or when operating on battery power, giving the button on the side a short, quick press will manually wake the device up. The button features an LED light that, depending on its appearance, indicates the status of the device. Learn more about what each light color means here. To check if your monitor is powered on, you can give the status button a short, quick press. It will begin blinking blue if powered correctly. Within the Monitor tab of the Petivity app, you can see the battery life for each monitor or, if using the power cord, see if each monitor is properly plugged in.

The monitor is designed to support up to 60 pounds. Do not stand on the monitor or allow a weight of greater than 60 pounds to rest atop it.

Kittens grow and change quickly, which means their weight and behavioral data change quickly, too. Occasionally, these changes can negatively affect the accuracy of your data or cause false alerts. For now, we don’t recommend using Petivity with kittens.

The Petivity Smart Litterbox Monitor is specifically designed for cats and won’t be effective with other animals.

Petivity Smart Litterbox Monitor is very safe. Not only is it safe, it’s also designed to fit seamlessly into your cat’s environment. It doesn’t move, vibrate or make loud or intrusive sounds.

• Install the App. Before powering up your monitor, download the free mobile app, which will help guide you through the rest of the set-up process. Remember, you’ll need to have iOS 14 or higher to complete installation.

• Prepare for Set Up. Ensure that your phone is connected to your home Wi-Fi networks and Bluetooth is enabled. You can do this in the “Settings” menu of your phone. Have your home Wi-Fi password handy.

• Choose a Power Source. You have two options for powering your monitors. Use either the supplied power cord or six AA batteries. Choose whichever is most convenient for you. If using the power cord, find the power jack on the bottom of your monitor. Plug the power cord in and run the cord through one of the provided channels.

• Set Up Your Monitor and Profile in the App. Open the Petivity App and follow the set-up instructions to complete your monitor set up and create an account for your cat, or cats.




  • The monitor works best in an indoor, climate-controlled environment. Avoid using the monitor outdoors or in areas with high humidity, high heat, or direct sunlight. Where possible, we recommend not placing the unit on a surface that receives continuous sunlight.
  • When placing the monitor in your home, ensure it is placed at least 1 inch away from all walls or other obstacles. Failure to provide adequate space may cause the monitor to get stuck on obstacles and interfere with data or readings. Placing the monitor next to high vibration items like a washer or dryer or in high traffic areas may affect the performance of the monitor.
  • Avoid using litterboxes larger than 21” (length) x 16” (width). Using a larger box may cause the box to slip off the monitor when the cat is near or on the edge of the box.
  • The monitor is designed to function best on a smooth, level, hard surface. The monitor should also work on a short pile carpeted surface but, where possible, we recommend the use of a smooth, level, hard surface. If using a mat or placing the monitor on carpeting, raise the adjustable feet to ensure the monitor is not touching the carpet, mat or other flooring surface. Uneven monitors may cause a disruption in data.
  • The Petivity Smart Litterbox Monitor utilizes Wi-Fi and should be placed within reasonable range of a router.
  • If at any time you encounter any malfunction or other issue with a monitor, please immediately cease using the monitor, turn it off (if safely able to do so) and contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page. 
  • If using USB power, we recommend placing the monitor such that neither the monitor nor the cord presents a tripping hazard.

The monitor is designed to function best on a smooth, level, hard surface. If you’re using a mat or placing the monitor on carpeting, raise the adjustable feet to ensure the bottom of the monitor is not touching the carpet, mat or other flooring surface. If you use a litter mat, it is important to make sure all four feet are on the mat. Uneven monitors can cause a disruption in data. Also, check that your monitor is balanced. While your litterbox is off the monitor, press each corner of the monitor separately to test for a wobble. If you detect a wobble, this means your monitor is imbalanced. Use the adjustable feet to make small adjustments in the foot height until the monitor doesn’t wobble. (Turn the feet clockwise to extend, and counterclockwise to retract.) Place your litterbox on top. Make sure your device and litterbox have at least a one-inch clearance from wall, furniture or other objects.

The monitor will work on a short pile carpeted surface and on mats but, where possible, we recommend the use of a smooth, level, hard surface. If you use a mat under your litterbox tray, make sure all four feet of the monitor are on the mat.

The monitor will work on a short pile carpeted surface and on mats but, where possible, we recommend the use of a smooth, level, hard surface. If you use a mat under your litterbox tray, make sure all four feet of the monitor are on the mat.

There are several steps you can take to smoothly integrate the device into your cat’s environment.

1. Remove the monitor from the package and put it out of the cat’s view for a few days. 

2. Introduce the monitor to the room your litterbox is in, without placing it under your litterbox. Give your cat a few days to get used to the monitor’s presence. You can help the process along by placing treats or toys atop the monitor. 

3. Once your cat is comfortable with the presence of the monitor, without placing it under the litterbox, turn the device on. Allow your cat a few days to get used to the subtle sounds and lights the monitor produces.

4. Once your cat is comfortable with the Petivity monitor (either ignoring it or engaging positively with it), move it next to the existing litterbox. 

5. If your cat continues to use their litterbox as usual with the Petivity monitor nearby, place the monitor under the litterbox and add fresh litter. Cats enjoy clean boxes and will often jump in to test out new litter right after the box is cleaned. 

6. Continue to monitor your cat’s behavior around the box, now with the help of Petivity. If necessary, restart the acclimation process. All cats are different and some need a little more time to get acclimated to new objects.


If the monitor is dropped or broken, please use caution as there could be potential sharp edges that could cause harm to animals or users. If small pieces break off, they can present a choking hazard or cause physical damage to animals or children. Dropping a monitor may cause a disruption in data. For customer support assistance, please contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

Blue Light – Connect Monitor to App

You will see this light during the monitor set-up process. When prompted by the app, initiate Bluetooth pairing by quickly and gently pressing the button one time. The app will prompt you to wait for the blue light to start flashing before continuing with the next step of the set-up process. There may be a small delay (up to 20 seconds) before the blue light begins flashing, so wait before pressing the button again. Repeat with another quick, gentle press of the button if the blue light times out.


White Light – Trigger a Monitor Factory Reset

To trigger a factory reset of your monitor, hold the status button down for 10 seconds until a white light starts blinking. Note that this will remove the monitor from your Petivity app and you will no longer be able to see litterbox data for this monitor until you resync the monitor with the app. To resync the monitor, go to “Add or re-setup monitor” within the “Monitors” tab of the app and complete the setup steps again.


Green Light – Firmware Update

When a firmware update is available for your monitor, a quick, gentle button press will initiate the update. You will see a blue blinking light for 90 seconds, followed by a green light as the device updates, which can take 2-3 minutes. Please do not press the button again while the monitor is updating. When the update has successfully completed, you will see a blinking blue light again and your monitor is ready for use.


Red Light – WiFi Failure

A red light indicates that the monitor is no longer connected to WiFi. Check your router and 2.4ghz availability. Turn your WiFi on your phone off and on again. Once WiFi is available again, reconnect the monitor with a quick, gentle press of the status button. A blue light will begin blinking, indicating that you can now resync your monitor. To resync the monitor, go to “Add or re-setup monitor” within the “Monitors” tab of the app and complete the setup steps again. 

Petivity Smart Litterbox Monitor is designed to work with most litterboxes and litter pans. The exceptions are triangular-shaped or self-cleaning litterboxes or litterboxes larger than 16” x 21”.

The Petivity Smart Litterbox Monitor is designed to work with most standard types of litter. Litter made from recycled paper may negatively impact the integrity of your data.

The monitor automatically measures the weight of the litterbox frequently throughout the day so it can account for litter being kicked out of the box.

Conveniently, no. You don’t need to change anything about how you maintain the litterbox. The system automatically gathers data throughout the day so it can account for common events like scooping or changing litter.

Petivity Smart Litterbox Monitor requires a 2.4ghz WiFi network to connect to. If you are having difficulty connecting your device to WiFi, please check your router to make sure that 2.4ghz is enabled. If you continue to have issues, please check your router documentation. Some mesh routers may offer the option to temporarily disable the 5ghz network while you connect your device to the 2.4ghz network.

You can choose from one of two options for powering your Petivity Smart Litterbox Monitor: use either 6 AA-size batteries (included) or the included wall charger and cord. Choose whichever is most convenient for you. Do not use the batteries and wall charger together. Within the Monitor tab of the Petivity app, you can see the battery life for each monitor or, if using the power cord, see if each monitor is properly plugged in.

If using the power cord:

• Please note that any use of a power cord carries risks such as cats or other animals chewing cables or equipment, electrical shock, and tripping hazards. If you’re using the power cord to power the monitor, check for any evidence that your cat or other pets have been chewing on the cord. If you see any evidence of chewing, we recommend switching to battery power.

• If using the power cord, please avoid high traffic areas to prevent tripping.

• To set up the monitor with the power cord, locate the power jack on the bottom of your monitor. Plug the power cord in and run the cord through one of the provided channels.

• If at any time you encounter any malfunction or other issue with a monitor, please immediately cease using the monitor and turn it off (if safely able to do so).

• Please do not use other power cords with Petivity except for the one provided. If you have issues, please contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

• If your cat is a cord-chewer, we suggest using batteries.

If using batteries:

• Please use Alkaline AA batteries only. Do not use rechargeable or lithium or other non-Alkaline batteries. Do not mix old and new batteries or batteries from different brands. Dispose of batteries in accordance with local guidelines.

• Please monitor condition of batteries and remove/replace if showing signs of decay or corrosion.

• Please follow the directions to ensure proper installation of battery door & screws. If not properly installed, Battery Compartment screws or door can pop out if dropped or damaged. Batteries and screws can become a choking hazard to animals and children. If Battery Compartment door is lost, misplaced or damaged, contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

• Please remove litterbox from the Petivity monitor before replacing batteries.

  • Once you get a notification that a new firmware is ready, push the button on the side of the monitor to reset or power cycle the monitor.
  • After the blue light blinks, the monitor will show a blinking green light indicating it is being updated.
  • Once update completes, the light on the monitor will blink blue, indicating it is ready to use.

Make sure the monitor is on. Hold the power button for 10 seconds, then release. A white light will blink indicating the monitor is being factory reset (this will take about 1 minute). Once reset, the blue light will start to blink and the user will be able to connect to the monitor through the app and Wi-Fi.

  • Wipe down with a moist cloth. If using spray cleaning products, spray the cloth rather than the monitor itself.
  • Do not submerge the monitor in water or other liquids.
  • Do not hose down or spray liquid at the monitor as this may cause liquid to enter the monitor and damage the electronics.
  • The materials in these monitors have not been thoroughly evaluated for chemical resistance across the full range of cleaning products and disinfection agents. Cosmetic damage may occur to the surfaces over time if monitor is repeatedly wiped-down with cleaning or disinfecting products.

Do not remove the monitor feet (or disassemble any other parts of the monitor) to minimize the risk of losing or damaging parts, and to minimize choking hazards for small children and pets.

The Petivity Smart Litterbox Monitor currently utilizes iOS. Download the free mobile app to your iOS smartphone and stay connected from wherever you are. An Android app is not available currently. For best results, use iOS 14 or later.

To maintain the integrity and accuracy of your Petivity data, it’s important to manage your monitors from a single device.

Once your monitor is powered on, it’s time to connect it to the internet. Turn on your monitor. The blue light should be flashing. If it’s not, give the button on the long side of the monitor a short, quick press. Make sure Bluetooth is active on your phone. Have your Wi-Fi password ready. Also, make sure your monitor is powered on (plugged into the wall or batteries inserted). If the blue light has stopped blinking, please give the button a short, quick press and it should start blinking again. Within the Petivity app, select your monitor from the list. Scan for your Wi-Fi network. Enter your Wi-Fi password (if applicable).

Follow the instructions in the app for setting up your cat’s or cats’ profile(s) and connecting your first monitor. After completing set up for your first monitor, go to the “Monitors” tab of the app and tap “Add Monitor.” Make sure Bluetooth is active on your phone. Have your Wi-Fi password ready. Follow the instructions in the app to complete set up. If you need to add another monitor, repeat this process. 

During set up, make sure your monitor is powered on (either plugged into the wall or with the batteries inserted). If the blue light on the front of the device has stopped blinking, press the power button to re-initiate pairing mode.

Set up your cat’s profile by logging into the Petivity app. Follow the prompts to add cats. If you have multiple cats, you’ll need to complete one cat’s profile before you can start adding others. Once your first profile is complete, navigate to the Cats tab and tap “Add Cat.”

Right after you download Petivity app from the Apple App Store, you will be prompted to allow push notifications. We highly suggest you allow push notifications. Your experience will be limited without these turned on, and we promise we’ll only contact you for good reasons! See below for more details.

Opting into push notifications is required for getting the most out of your Petivity experience. There are two types of push notifications you may receive. 

1. If you have multiple cats, the Petivity system will send you push notifications requesting your help in labelling events to train the Artificial Intelligence system on how to distinguish your cats from one another. 

2. The Petivity system will send you a push notification if your cat’s weight or behavior changes in a way that requires your attention.


The Petivity set-up process for iPad and iPhone is the same.

  • Install the App. Before powering up your monitor, download the free mobile app, which will help guide you through the rest of the set-up process. Remember, you’ll need to have iOS 14 or higher to complete installation.
  • Prepare for Set Up. Ensure that your phone or tablet is connected to your home Wi-Fi networks and Bluetooth is enabled. You can do this in the “Settings” menu of your phone or tablet. Have your home Wi-Fi password handy.
  • Choose a Power Source. You have two options for powering your monitors. Use either the supplied power cord or six AA batteries. Choose whichever is most convenient for you.
  • Set Up Your Monitor and Profile in the App. Open the Petivity App and follow the set-up instructions to complete your monitor set up and create an account for your cat, or cats.

To create an account with Petivity.com click on the    in the upper right-hand corner of any page on our site. This is the head and shoulders icon located to the right of the shopping cart icon. This will direct you to the Log in page, where you can also choose to “Create account.” Choose “Create account” and you will be asked to provide your First and Last Name, an email address and password.


Your Petivity.com account credentials are for this store only. You will be prompted to create a Petivity account when you download the app.

To reset your password for Petivity.com, click on the  Person Icon  in the upper right-hand corner of any page on our site. This is the head and shoulders icon located to the right of the shopping cart icon. This will direct you to the Log in page, where you can also choose “Forgot your password?” From there, submit your email, and you will receive a Password Reset email.

Your Petivity.com account credentials are for this store only. You will be prompted to create a Petivity account when you download the app.

In order to ensure that your personal data is protected, our website is secured by SSL Certificates. To improve security, SSL certificates encrypt our site’s content and publish it securely using HTTPS instead of HTTP. You will notice an SSL padlock icon displayed next to our URL. This is only made available to sites secured with SSL certificates.

Yes, we offer a convenient payment plan through Affirm. To take advantage of this plan, simply choose Affirm at checkout, then create an Affirm account if you do not already have one set up. You can choose a 3, 6 or 12-month payment plan.

  • Orders will only be shipped to valid United States mailing addresses within the 48 continental states and the District of Columbia. 
  • Orders cannot be shipped to P.O. boxes. 
  • Shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes Purina to process your order and how long it takes the carrier to deliver the order to you once it is shipped. 
  • Your order will be shipped after your credit has been approved and all other necessary verifications have been completed.  
  • To qualify for same-day shipping, your order must be submitted, plus credit approval and other verifications completed no later than 1:00 p.m. central time on a business day. All other orders are typically shipped on the business day that credit approval and all other verifications are completed, unless the same takes place after 1:00 p.m. central time, in which case the order will typically be shipped on the following business day.
  • We are not responsible for delays caused by carriers that may also delay delivery times.
  • The following may result in delayed shipping or delivery: Incorrect shipping address; cancelling items, combining orders or changing your shipping address; carrier’s failure to deliver (e.g., blockage, civil commotions, riots, mobilization, strikes, lockouts, natural disaster outside human control – severe weather, plague or other pandemics, tornado, storm, hurricane – or any other cause beyond the seller’s or carrier’s control.); or customs clearance procedures.

You will receive a confirmation email containing your tracking number. Once your order ships, you can continue to track it by logging into your account on our website.

You can edit your shipping information if your order hasn’t been processed. Log in to your account, click Profile/Account > View Address > Edit or Delete Addresses as needed.

If you have questions about shipping, please contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

Each monitor ships in its own box. If you order multiple monitors, you will receive one box for each monitor and each box will have its own tracking number.

The Petivity packaging is made of recyclable cardboard. To learn more about recycling options in your community, contact your local municipality or recycling company.

The Petivity monitor should be treated just like other electronics. Follow your local guidelines for recycling electronics.

We are confident that you will love your Petivity product(s), which is why we have created our 90-Day Satisfaction Guarantee. If for whatever reason you are not happy with your purchase, you can return your item(s) within 90 days of the date of purchase, as long as it is not damaged. We will issue a full refund for the amount you paid. 

We reserve the right to send back items to you that have been returned to us after 90 days unless they are defective.

If your Petivity product has developed a fault, we will do everything we can to diagnose the problem and supply you with a suitable solution or replacement.

To qualify for a refund, a Return Merchandise Authorization (RMA) must be requested from our Support Team within 90 days of your purchase date. Contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

  • We will provide you with a shipping box and pre-paid shipping label to use for your return.
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.
  • Your purchase price will be refunded through the original payment method as soon as we are notified by the shipping carrier that the monitor was received.
  • You shall assume all risk of loss or damage to the product while in transit to Petivity’s return center. Petivity will not be responsible for any lost packages to the return center.
  • If you return the product to Petivity’s return center without obtaining a return label from the Customer Support team, or are unable to provide a return label tracking number or proof of return (if you processed the return yourself) resulting in the return not being able to be tracked, Petivity retains the right to refuse to deliver the return or provide a refund.
  • If you have a specific question about any product returns, contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

Processing refunds can take up to five business days. If you have specific questions about your return or refund, contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

Petivity is a high-quality product and, with proper care, is intended to provide years of satisfactory performance. Your Petivity product comes with a 1-year limited warranty. Our warranty is limited to the terms set out below:

  • Petivity warrants that your monitor will be free of defects in materials or workmanship under normal proper use for one year from the date the monitor is activated. If a hardware defect arises and a valid claim is received within the warranty period, Petivity will replace the product with a new product.
  • If a replacement smart monitor is sent, it will carry a non-transferrable warranty for the remainder of the original warranty period.
  • This limited warranty ONLY applies to products purchased from authorized seller(s). Products purchased from unauthorized resellers are NOT subject to the limited warranty. Proof of purchase (or trackable order ID) is required for warranty service.
  • This limited warranty shall not extend to anyone other than the original purchaser of this product, is non-transferable and states the exclusive right of the purchaser to remedy.
  • Petivity may request you replace defective parts with new or refurbished user-installable parts (e.g., power cord, battery cover) that Petivity provides in fulfillment of its warranty. A replacement product or part, including a user-installable part that has been installed by instructions provided by Petivity, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property, and the replaced item becomes Petivity property.
  • Parts provided by Petivity in fulfillment of its warranty obligation must be used in products for which the warranty service is claimed.

For Petivity to provide you the limited warranty coverage, we will ask you to return the defective product for assessment should it need to be replaced.

  • Please do not return your Petivity monitor without first speaking to our Customer Support team to obtain a Return Merchandise Authorization (RMA) number.
  • To obtain warranty service under the limited warranty, you must deliver the product in packaging provided to you or in packaging providing an equal degree of protection to an address specified by Petivity.
  • Petivity may require you to furnish proof of purchase from the official and authorized seller(s), and additional details.
  • Petivity will cover the return shipping cost for authorized returns within the limited warranty that may result in replacement. The purchaser may be responsible for the costs of shipping the product to our return center if the origin address is not of the same country as the order delivery address. Our Customer Support team will provide the nearest return center address near or within the region.
  • Our Customer Support team will contact any customer for returned packages that include: excessive aesthetic damages previously not mentioned, an incorrect product, or empty shipments.
  • Customers will not be able to request more than one replacement within warranty until the prior replacement has been shipped back. Refusal to return a product for a replacement after a new product has been delivered may result in having the original product disabled.

If your Petivity product has developed a fault, we will do everything we can to diagnose the problem and supply you with a suitable solution or replacement.

Petivity will cover the return shipping cost for authorized returns and returns within the 1-year limited warranty. The purchaser may be responsible for the costs of shipping the product to our return center if the origin address is not of the same country as the order delivery address – Nestlé Purina will provide the nearest return center address near or within the region.

  • Customer Support will contact any customer for returned packages that include: excessive aesthetic damages previously not mentioned, an incorrect product, or empty shipments
  • Customers will not be able to request more than one replacement within warranty until the prior replacement has been shipped back. Refusal to return a product for a replacement after a new product has been delivered may result in having the original product disabled.

Please submit your feedback by contacting our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

If you need help with your Petivity monitor or have a question, please contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

We’re here to help. Reach out to our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.

You should hear back from our team within 24-48 hours.