Return Policy

We are confident that you will love your Petivity product(s) which is why we have created our 90-Day Satisfaction Guarantee.

If you are not satisfied with your purchase, you can return your Petivity Smart Litterbox Monitor undamaged within 90 days of purchase for a full refund. 

To qualify for a refund:

A Return Merchandise Authorization (RMA) must be requested from our Support Team within 90 days of your purchase date. Contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page. We will provide you with a shipping box and pre-paid shipping label to use for your return. 

• Returned product(s) must be in good physical condition (not physically broken or damaged). 

• All accessories originally included with your purchase must be included with your return. 

• Your purchase price will be refunded through the original payment method. 

• You shall assume all risk of loss or damage to the product while in transit to Petivity’s return center. Petivity will not be responsible for any packages lost in transit to the return center. 

• If you return the product without obtaining a return label from the Customer Support Team, or if you are unable to provide a return label tracking number or proof of return (if you processed the return yourself), Petivity retains the right to refuse delivery of the return or providing a refund. 

If you have a specific question about any product returns, contact our Customer Support team by calling 866-979-2477 or filling out the Contact Us form on our Support page.