Petivity Support

From set up tips to troubleshooting guides to the latest Petivity product updates, read on for everything you need to provide proactive care with Petivity.

  • Getting Started

    Check out our resources for Getting Started, including videos, Set-Up & User Guide, and mobile apps.

    Get the Guide
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    Learning Center

    Ready to start uncovering meaningful insights about your cat? Read tips for how to get the most out of your smart monitor.

    Visit Learning Center

  • FAQs

    Find the answers to the most commonly asked questions on our FAQ page.

    Frequently Asked Questions

  • Join Us in Advancing Pet Care

    Help us train the AI that powers our smart pet care devices.

    Join the Innovation Community
  • Return policy icon

    Return Policy

    Learn about Petivity’s 90-Day Satisfaction Guarantee Return Policy.

    Read Our Return Policy

  • 1-Year Limited Warranty

    Learn about Petivity’s 1-Year Limited Warranty.

    Check Petivity’s Warranty

Discover Proactive Care with the Petivity App

Meet the simple, intuitive app that transforms your cat’s weight and behavioral data into actionable insights that you can use to track your cat’s health and provide better info to your vet.

Explore The App

We're Here For You

We believe in taking care of our customers and their cats. If you have questions or need help, call us at 866-979-2477 or fill out the form on the Contact page, and we will get back to you within 24 hours – or on the next business day.

Contact Us