Frequently Asked Questions - Your Petivity Account
Account
How do I create an account on Petivity.com?
To create an account with Petivity.com, find the Account icon that looks like a person (either in the top-right of your page or within the menu in the top-left on mobile, and click it to go to the Log In page. There you can choose to "Create Account" where you'll enter your First and Last Name, an email address, and password to create your account.
Your Petivity.com account credentials are for this store only. You will be prompted to create a Petivity account when you download the app.
How do I reset my Petivity.com password?
To reset your password for Petivity.com, click on the profile icon in the upper right-hand corner of any page on our site. This is the head and shoulders icon located to the right of the shopping cart icon. This will direct you to the Log in page, where you can also choose “Forgot your password?” From there, submit your email, and you will receive a Password Reset email.
Your Petivity.com account credentials are for this store only. You will be prompted to create a Petivity account when you download the app.
How do I know your website is secure?
In order to ensure that your personal data is protected, our website is secured by SSL Certificates. To improve security, SSL certificates encrypt our site’s content and publish it securely using HTTPS instead of HTTP. You will notice an SSL padlock icon displayed next to our URL. This is only made available to sites secured with SSL certificates.
How do you keep my information safe?
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Single Sign On
What if I have multiple accounts (myPurina, Petivity, Petfinder), which one should I use?
- If you use the same email for your multiple accounts, please log into Petivity as usual. You’ll then be able to access all your Purina accounts from one place.
- If you use a different email for your other Purina accounts, please contact support, and we’ll transfer your accounts into a single login for you. You can contact us at support@petivity.com or go to our Contact Us page.
Will my information still be secure with the new upgrade?
- Yes! Even though it sounds simpler, your account will actually be more secure since it will be updated to use SSO. SSO (Single-Sign On) allows us to use stronger security policies, like multi-factor authentication, and allows us to respond faster to potential security incidents. Have peace of mind that your pet’s data is protected.
What Purina apps will I have access to?
- In addition to Petivity, you’ll have access to myPurina and Petfinder using the same login credentials. With myPurina, you can get free gifts and earn points for Purina rewards you and your pet will love. And with Petfinder, you’ll have access to resources and help with searching for and adopting a new pet!
Will I still have access to my pet’s data and devices?
- Yes! Nothing about your Petivity account will change. You’ll still have access to all your pet’s data and devices as before. The same applies to all my Purina Rewards and Petfinder profiles if you already had an account with those apps.
What if I share my Petivity login with someone else?
For security reasons, we do not recommend sharing your login credentials with someone else, but you will still be able to log into Petivity on multiple devices. We know raising a pet often includes more than just you, so we’re currently working on a way to give family members and caretakers their own login to your pet’s data and will let you know as soon as we’ve made that just as secure.
What if I can’t remember my password?
If you signed into Petivity with an Apple or Google account, you’ll need to update your password through them. If not, you can contact us at support@petivity.com or go to our Contact Us page to update your password.
What if I don’t want to upgrade right now?
It’s not a requirement for now, but we strongly encourage you to do so due to the added security of your account. Eventually, all users of Petivity will required to upgrade their account to SSO.